UK Pay Day Loans

Complaints

How to contact Quint Group Limited to make a complaint

Please send Quint your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing to:

Quint Group Limited

Compliance Manager
Oxford House
Oxford Road
Macclesfield
SK11 8HS

By email: [email protected]

How long will it take?

Your complaint will be acknowledged promptly in writing and Quint will do their best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact Quint first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of their final response. Their contact details are:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 1239 123
calls to this number cost no more than calls to 01 and 02 numbers

Telephone: 0800 0234 567.
calls to this number are now free on mobile phones and landlines

Email: [email protected]
Information regarding the service can be found on the Financial Ombudsman website:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

TerraPaydayLoans.com is a registered Trading Name of WebLogix Internet Marketers Limited, which is an Introducer Appointed Representative of Quint Group Limited and is entered on the Financial Services Register. Quint Group Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 669450. Soiza Internet Marketers Limited is registered in England and Wales (Company number 09861376), Registered Address; Unit 15, Nottingham South and Wilford Industrial Estate, Nottingham, NG11 7EP., UK. Licenced by the Information Commissioners Office, (registration number ZA285500).

Terra Payday Loans are an Introducer Appointed Representative of Quint Group Limited, who are a credit broker not a lender. https://terrapaydayloans.com Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd. for the purposes of obtaining a loan. https://www.terrapaydayloans.com does not provide any loan or consumer credit products directly.

*Subject to lender requirements and approval. How long it takes you to receive your funds may take longer and will depend on your chosen lender and whether your bank accepts faster payments.